FAQ's and Contact Us

How the recruitment process works

What's your recruitment process like?

Your best bet is to have a look at our full application process which lists each stage of the process step by step.

How can I make my CV stand out?

Keep your CV simple, concise, easy to read and focused on selling your skills. We'd prefer that your CV is no longer than four pages. And of course, make it professional and clearly written with no grammatical errors, spelling mistakes or typos.

Can I apply for more than one position?

Of course you can, but please keep in mind that to be considered for the positions you should have the relevant experience and qualifications highlighted by the job advertisement.  

Will you accept CVs from recruitment agencies?

We'll only accept a CV from a recruitment agent if the agency has been formally briefed by one of our Talent Acquisition Consultants. If you think your CV has been submitted without your consent, please email our Talent Acquisition Consultants.
 

Knowing which role to apply for

The role I'm interested in is full-time but I only want to work part-time. Should I still apply?

Definitely! At Westpac Group all of our roles are flexible, and we are an equal opportunity employer. We support flexible working and recognise that people may want to work flexibly for any reason, and at all levels and ages. So basically that means that every role is open to experienced candidates who are happy to have a discussion around workplace flexibility.

The role I've applied for isn't in the same region that I live in, is that a problem?

No it isn't a problem. That's because we think that all roles can be flexible, and that includes location. So we are more than happy for you to apply for an interstate role. After all, work is something you do, not somewhere you go!
 

Submitting an application

Do I need to be an Australian resident to apply for a position with the Westpac Group?

You must be an Australian or New Zealand citizen, a permanent resident or have a specific Visa when you apply to be considered for a job with us, specific details are outlined here.

Can I send you an updated CV even though I've already submitted my application?

You can find your candidate Profile and update your CV on the Westpac Group Job Search page where you first applied for a role.  

How will I know you received my application?

You should get an email to confirm that we received your application within 24 hours of you submitting it. Make sure you check your junk mail folder in case it gets moved there. Of course if you haven't heard from us after 24 hours, please email our Talent Acquisition Consultants.
 

Recruitment timeframes and applications status

How long will the recruitment process take?

We can't give you an exact timeframe, because every role is different. However we'll try our best to keep you informed about your progress as much as possible.

How can I check the status of my application?

You can check the progress of your application at any time by viewing your Profile which you can access via the Westpac Group Job Search page. Remember, we'll contact you via phone or email so please make sure you keep your contact details up to date and check your junk mail folder. If your contact details change, make sure you update them on your Profile via the Westpac Group Job Search page.
 

Diversity, sustainability and flexibility

I'm keen to read more about your diversity initiatives, where can I find this information?

That's great, simply browse through our website to find out more about our diversity and inclusion initiatives as well as our commitment to sustainability and community and our charitable foundations.

 The role I'm interested in is full-time but I only want to work part-time. Should I still apply?

Definitely! At Westpac Group all of our roles are flexible, and we are an equal opportunity employer. We support flexible working and recognise that people may want to work flexibly for any reason, and at all levels and ages. So basically that means that every role is open to experienced candidates who are happy to have a discussion around workplace flexibility.

The role I've applied for is in a different location to what I am looking for, is that a problem?

Many of our roles can be performed in different locations, so we encourage you to apply and discuss your requirements with us. For some roles, particularly those that are customer facing, you may be required to work in a particular region to ensure we can provide top service to our customers.
 

ASIC Background Checking and Information Sharing Protocol

Who does this specific Protocol and process apply to?

Any Australian Financial Services Licensees (AFSLs) or Australian Credit Licensees (ACLs) seeking to recruit into a role for either a Mortgage Broker or Financial Adviser only.

As a recruiting AFSL or ACL, how do I request a reference when recruiting either a Mortgage Broker or Financial Adviser?

For reference requests and enquiries relating to Westpac or Westpac’s related entities, including Authorised Representatives of Westpac’s AFSLs and ACLs, email us at referenceprotocol@westpac.com.au.

What information is required to request a reference when recruiting either a Mortgage Broker or Financial Adviser?

Submit a completed Prospective Representative Consent Form or this Consent Form (PDF 185KB) to the above email address, along with your AFSL/ACL details (licensee name and number).

For further information about this Protocol, refer to ASIC’s Media Release.