How to contact us
Contact your Aggregator or a Business Development Manager (BDM) from your State or Territory for any home loan queries.
Contact your BDM or our Broker Hotline
Contact your BDM by logging into BrokerHub to find their details. Alternatively, call our Broker Hotline, select option 1 and then key ahead as directed below for your enquiry.
Call the Broker Hotline, Monday to Friday:
8.30am-5pm (ACDT), 8.30am-5:30pm (AEDT)
Keying ahead options
Option 1: Approved home loan awaiting settlement
Option 2: New home loan applications not yet approved or an LIA
Option 3: Existing home loans
Option 4: BrokerHub or passwords
Option 5: Credit policies and scenarios
Please note, our Credit Hotline will be unavailable from 5pm AEDT Tuesday 24 December 2024, with lines reopening 8:30am AEDT Wednesday 8 January 2025.
Contacts for
| Name | Role | Phone | ||
|---|---|---|---|---|
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Suzanne Wood | State General Manager | 0466 423 769 | suzanne.wood@westpac.com.au |
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Janita De Paoli | State Lead VIC/TAS | 0403 778 967 | depaolij@bankofmelbourne.com.au |
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John Paul Azzopardi | Business Development Manager | 0478 486 700 | johnpaul.azzopardi@bankofmelbourne.com.au |
 |
Natasha Singh | Business Development Manager | 0434 979 584 | singhn@bankofmelbourne.com.au |
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Marco Martinez | Business Development Manager | 0466 435 599 | marco.martinez@bankofmelbourne.com.au |
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Neo Kumar | Business Development Manager | 0434 830 320 | kumarne@bankofmelbourne.com.au |
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Madeleine Papathanasiou | Business Development Manager | On extended leave | madeleine.papathanasiou@bankofmelbourne.com.au |
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Natasha Talevski | Business Development Manager | On extended leave | natasha.talevski@bankofmelbourne.com.au |
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Lawrence Kim | Business Development Manager | 0481 462 561 | lawrence.kim@bankofmelbourne.com.au |
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Vivian Chen | Business Development Manager | 0402 244 141 | vivian.chen@bankofmelbourne.com.au |
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Fadi Zrek | Business Development Manager | 0481 461 942 | fadi.zrek@bankofmelbourne.com.au |
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Olivera Blazev | Business Development Manager | 0448 985 750 | olivera.blazev@bankofmelbourne.com.au |
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Melodee Buhar | Business Support Manager | melodee.buhar@bankofmelbourne.com.au | |
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Ruby Thompson | Business Support Officer | 0423 003 034 | ruby.thompson@bankofmelbourne.com.au |
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Liv Galea | Business Support Officer | 0435 701 956 | liv.galea@bankofmelbourne.com.au |
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Jan Topcu | Business Support Officer | 0422 717 122 | jan.topcu@bankofmelbourne.com.au |
Quick tips, handy tools, and resources
Tools and niches
