EFTPOS Merchant support
Terminal troubleshooting
Whether it's a connection error or you simply need support for your EFTPOS machine, our troubleshooting guide can help.
Merchant guides
In-depth user guides for your payment facility, and more.
Are Bank of Melbourne EFTPOS Terminals down?
Check for service interruptions or outages on your payment facility or EFTPOS terminal.
Guides to keep your business trading during an outage
Find out how to keep your EFTPOS terminal running during a service disruption or outage.
Pre-authorisation
Learn more about the standards that apply to authorisations that hold an initial or pre-authorised amount on a card for a period of time until the final amount is known.
Contactless card limits FAQ
Answering your frequently asked questions about contactless ‘tap-and-go’ card limits.
Mechant Reporting
View transaction details, retrieve terminal and merchant summary report online.
Cleaning your terminal
Follow our easy two-step process to help clean your terminal and minimise any damage.
1. Clean
Clean your EFTPOS terminal by gently wiping it with a lightly dampened microfibre cloth.
2. Disinfect
Disinfect your EFTPOS terminal using an alcohol-based wipe or an alcohol-based cleaner on a microfibre cloth. Do not spray, coat or pour any cleaning fluid directly onto your device.