Support during tough times
Life has a way of surprising us, sometimes with challenges that hit hard, especially on the financial front. But you’re not alone. We're here to lend a hand.
Support when times are tough
Financial hardship
If you're finding it tough to make your repayments or worried about falling behind on a loan, seek financial hardship assistance.
Domestic violence and financial abuse
Domestic violence can happen to anyone, often alongside financial abuse. It's important to take steps to protect yourself.
Elder financial abuse
Older people who depend on others can experience financial abuse. If this is happening to you or someone you know, seek help.
Fraud and Scams
Protect yourself from fraud and scams by staying informed and using our practical tools.
Gambling harm
When gambling is taking a toll on your life or the lives of those you care about, it's time to take action.
Loss of a loved one
The loss of a loved one is a really difficult time. We understand that important matters and financial decisions can seem overwhelming.
Living with dementia
Living with dementia and remaining financially independent without being vulnerable to financial abuse can be challenging.
Power of Attorney
Appointing a Power of Attorney to act on your behalf for legal or financial matters, setting up a will or advanced care directive can be tricky.
Get back to basics
Get practical tips, tools and information to help with cost-cutting, budgeting, saving money, and managing job or income loss.
Easy English guides
Find an Easy English guide to help in all sorts of situations
Easy English is a way of writing that helps people understand important information easily.
Our Easy English guides:
Financial difficulty (PDF 1MB)
Domestic violence/financial abuse (PDF 1MB)
Elder financial abuse (PDF 2MB)
Important information
Bank of Melbourne’s approach to providing extra care for customers in vulnerable circumstances is guided by the Australian Banking Association's Banking Code of Practice. Links to the relevant industry guidelines are below:
Preventing and responding to family and domestic violence
Preventing and responding to financial abuse (including elder financial abuse)
Responding to requests from a POA or court-appointed administrator
This information is general in nature and has been prepared without taking your personal objectives, circumstances and needs and into account. You should consider the appropriateness of the information to your own circumstances and, if necessary, seek appropriate professional advice.