Contact us via Mobile Banking
Tap Contact us in the Bank of Melbourne App to connect with us and skip the security questions!
How it works
Step 1.
Logon to the Bank of Melbourne App and tap Contact us on the bottom menu.
Step 2.
Select a product or service. You can choose to connect to our customer service team or self-service your enquiry in the App. Standard call charges apply.
Why Contact us through the App?
Skip the security questions
You'll already be securely identified by the time you reach us.
Get the right person
Once you’ve selected the Product or Service you need help with, you’ll be connected the right person who can help or you can choose to self-serve.
Save time
We'll be ready to help you as soon as we receive your call.
Have everything you need?
You'll need to be registered for Internet Banking before logging onto the Bank of Melbourne App to use this feature.
Can’t remember your login details? Find your Customer Access Number or reset your security code and password online before you get started.
Download the Bank of Melbourne App
Mobile Banking FAQs
Standard call charges apply from your service provider. Any charges are the same as if you call our contact centre directly.
Supported Devices
Our Mobile apps and mobile site (when searching via browser bankofmelbourne.com.au) are available on a wide range of devices with Android and iOS operating systems.
Additional Features
The Detail
Read the Internet and Phone Banking Terms and Conditions (PDF 479KB) at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.