Secure Code

Secure Code keeps your Internet and Mobile Banking secure by verifying certain transactions. Keep your contact information up to date to receive the code.

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What is Secure Code?

The Secure Code service sends a unique One Time Password (OTP) to your mobile phone or nominated landline telephone to authenticate certain types of Internet and Mobile Banking transactions.

Peace of mind online

This level of security further prevents unauthorised access to your accounts and lowers your risk of identity theft and fraud.

Adaptive Authentication

Bank of Melbourne Internet Banking is protected by our market-leading technology that helps detect and alert you of any unusual banking activity.

Fast and convenient

It’s fast, free, and convenient. Choose to have the Secure Code sent to your current mobile phone or landline and you'll receive it in seconds. We will not charge you but your phone provider's regular charges may still apply. 

Are your details up to date?

Check that your personal details are complete and up to date so that your secure code is sent to the correct phone number.

If you are having trouble logging on to your account you may need to call us on 13 22 66 (or +61 3 8536 7870) for assistance.

Update details

Using the Secure Code Service

  • Protect your Secure Code like you would a password or a PIN and do not share it with anyone.
  • Ensure your contact details are up to date.
  • When requiring a Secure Code you will be asked to select your preferred delivery method and number (an SMS to your mobile phone or a voice call to your landline telephone) for that paticular Internet Banking transaction. 
  • This security feature is provided to you free of charge to your Australian mobile number wherever you are. However, your network provider may charge you if you're overseas using global roaming.
  • Switchboard, fax or international numbers are not eligible.
  • Available for all internet banking customers including Business customers.

Benefits of Secure Code

Secure Code allows you to verify certain transactions and payments as well as make changes to your account.
Forgot logon details?
Change your password or find you Customer Access Number online if you've forgotten it. 
Adjust your payee limits
Instantly increase or decrease your payee limit online. 
Update your details
Check and update your phone number, email and address online. 
Setup payees and BPAY® billers
Securely transfer money to new payees in Australia and overseas, including new BPAY payments. 

Download the Bank of Melbourne App


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Report hoax emails

Forward suspicious emails to hoax@bankofmelbourne.com.au

Need help?

13 22 66

Visit a branch

Find your nearest branch or mobile lender. 

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The Detail

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BPAY® is a registred trademark of BPAY Pty Ltd ABN 69 079 137 518.