Close account

Accounts that you can close online

If you’re an existing Bank of Melbourne customer registered for Internet Banking, you may be able to close your personal transaction or savings accounts using Internet Banking or the Bank of Melbourne App; if the account is in your name, including for sole traders.

Looking to close a Business Savings or Transaction account? Click here.

Contact us to close other types of accounts

There are several personal transaction or savings accounts that you can’t close by submitting this online request. These include:

Passbook accounts
Self managed super accounts
Share trading accounts
Term Deposit accounts
Accounts held by a customer who’s under 14 years old
Home loan offset accounts

If you wish to close any of the above accounts then call us, or visit a branch with one of the following documents and your passbook (where applicable):

Australian drivers licence
Passport
Photo ID issued by the Australian Government

Joint accounts requiring two or more account holders to sign

Joint account owners will need to be registered with Internet Banking in order to provide approval to close an eligible joint account online when the operating rule on the joint account specifies more than one to sign. If there are not enough joint account holders registered, you will not be able to close the joint account online. Please speak to your Relationship Manager or visit a branch with the joint account holders required to operate the joint account. Each joint account holder must bring their debit card (if applicable) that is linked to the joint account you wish to close and one of the following documents:

Australian drivers licence
Passport
Photo ID issued by the Australian Government

Before you close your account

Account balances

If there’s a positive or negative balance in your account, transfer funds from or to your account to ensure that the balance is $0 before you submit a request to close it. Requests to close an account with a negative balance may be declined.

Regular payments and deposits

Cancel any direct debits, PayTo agreements, direct credits and recurring payments and set them up with another eligible account to ensure that the payments you regularly make or receive are not disrupted.
If you’ve authorised us to make periodical payments (e.g. a home loan repayment), these will be cancelled once your account is closed.
If you need a summary of regular payments you’ve made and received, keep your account open until the request has been processed.

Transaction accounts linked to savings accounts

If you’re closing a transaction balance that is linked to a savings account, you must close both accounts. To do so, please submit a separate request for each account you’re closing.

If the savings account you are closing has any accrued interest, we’ll deposit it into another Bank of Melbourne account in your name. If you don’t have another Bank of Melbourne account to receive the interest , you may not be able to close your account online.

PayID®

Investment and cash management accounts

Final account statements

If the account you’re closing is the only Bank of Melbourne account you have, you won’t have access to Internet Banking, the app and eStatements after the account is closed. We recommend storing copies of your account statements before closing your account. We’ll send your final statement as a paper statement to the postal address stated in Internet Banking, so please check that your address is up to date.
Customers who’ve opted for paper statements will also need to check that the postal address in Internet Banking is correct as the final copy will be sent to this address.
If you’ve been receiving eStatements, you can find your final and previous statements in Internet Banking.

Personal cheques

How to close your account

Logon to the Bank of Melbourne App or to Internet Banking to submit a request.

Close account Close account

After your account is closed

If you have a debit card linked to one account only, please destroy the card after closing your account.

If your debit card is linked to multiple accounts, you can continue to use your card with the remaining accounts.

Important information

PayTo^® is a registered trademark of NPP Australia Limited.

PayID^® is a registered trademark of NPP Australia Limited.