Bank of Melbourne Indigenous and Remote Banking

We’re here to help you, your business and community prosper and grow.

At Bank of Melbourne, we are committed to helping the Indigenous sector prosper and grow.

We’ve built a strong Indigenous banking capability with specialists who understand that helping Indigenous Australians and business to thrive requires respect for culture and community.

Remote banking services

We have banking service points to assist Aboriginal and Torres Strait Islander customers in remote communities.

Indigenous Call Centre

No matter how remote your location in Australia, our Indigenous Call Centre Team could help you with:

  • Basic everyday banking enquiries such as balance enquiries and card replacements
  • Access to translation services including Indigenous languages
  • Determining which products and services may be suitable for you.

Call us on 1800 061 548. This service is available Monday to Friday 9am – 6:30pm ACST.

Translator service

Our Call Centre Team can arrange for a translator to be involved in a call if you would prefer to speak in an Indigenous language. Simply ask for a translator when you call us.

Making sure it’s really you

When you call us to make a banking request, we have to make sure it’s really you and not someone else trying to access your accounts without you knowing.

This is why we may ask you questions that only you should know the answers to and why it’s really important that you let us know if your personal details change - like your address, phone number or email - so we have the most current information to assist us in keeping your account safe when identifying you.

What we can offer you for banking

My Identification

Here is a checklist for identification documents.

Bank of Melbourne Accounts

We have accounts with low or no fees to suit your needs. You can see more about them here.

Information on accounts:

Things I need to know

How can I tell you what I think or get in touch if something goes wrong with my keycard or my account?

My Questions

Contact us