Phone directory

General enquiries

13 22 66

Business banking

13 82 66

Phone Banking

13 33 22

Report a lost or stolen card

1800 772 266

(within Australia)

+61 3 8536 7870

(from overseas)

Personal banking

• General enquiries
• Request a cheque book
• Account information

13 22 66

+61 3 8536 7870 (from overseas)

Business banking

• Customer service
• Account information
• Business loan enquiries
• Merchant enquiries

13 82 66

Phone Banking

13 22 66

+61 3 8536 7870 (from overseas)

Internet & Phone Banking Helpdesk

13 22 66

+61 3 8536 7870 (from overseas)

Report a lost or stolen credit card

1800 772 266

+61 3 8536 7870 (from overseas)

Financial hardship

1800 600 266

Mon-Fri 8:30am-8:00pm (EST), Sat 9:30am-9pm (EST)

National Relay Service for deaf, hard of hearing or speech impaired customers

Choose your access option detailed on the National Relay Service and provide our phone number (03) 8536 7889 when asked by the Relay Officer.

Are you a financial counsellor acting on the behalf of a customer?

1800 600 266

Mon-Fri 9am–5pm (AEST)

Customer Relations

• Make a suggestion
• Lodge a complaint
• Give a compliment

13 22 66

Mon-Fri 9am–5pm (AEST) (excluding public holidays)

Personal banking

13 22 66

Register for Phone & Internet Banking

• Reset password

13 22 66

Phone Banking Helpdesk

13 22 66

+61 3 8536 7870 (from overseas)

Internet Banking Helpdesk

13 22 66

+61 3 8536 7870 (from overseas)

Business Banking Online Helpdesk

• Register

13 82 66

+61 2 9155 7818 (from overseas)

Merchant Services

1300 603 266

8am–6pm Mon-Fri (AEST)

Credit Card

• Existing credit card enquiry

13 22 66

Personal Loan

13 22 66

Home Loan

13 22 66

Business Loan

13 22 66

Margin Lending

1300 304 065

8.30am-5.30pm Mon-Fri (AEST)

Advance Funds Management

1800 819 935

 8am-8pm Mon-Sat (AEST)

Insurance

13 22 66

 say 'new insurance' when prompted