Summary
Before you get started, here’s a quick recap of what you’re applying for.
Complete Freedom
- An everyday account with a Visa Debit Card¹ to make deposits and withdrawals, payments online or on the Bank of Melbourne Mobile App
- $0 Account-keeping fee
- You’re at least 14 years old with an Australian residential address (under 14s apply in branch with a parent or guardian).
Want $40 cashback on your groceries?
Open a Complete Freedom account online or in branch and spend at least $160 on your new digital Visa Debit Card within 60 days at Woolworths or Coles and get $40 cashback.
Customers who have held a Bank of Melbourne Transaction account in the last 2 years are ineligible for this offer. Ages 14+ only. Visa Debit Card via a mobile wallet only, either through Tap & Pay or online payment.
Offer expires 30 Sep 2025. T&Cs apply*.
What kind of account do you need?
Are you already a Bank of Melbourne customer?
What to have handy?
- Your Bank of Melbourne Internet Banking logon details.
Ready to get started?
- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Pensioner Concession, Commonwealth Seniors Health Card or Health Care card? You may be eligible for a Bank of Melbourne Concession account.
What to have handy?
Your mobile
A secure code will be sent to your mobile to verify your phone number.
Two of these ID documents
- Passport
- Medicare card
- Australian driver licence
- Australian birth certificate
If your details are entered incorrectly or we’re unable to identify you, your application will need to be completed in branch.
If you’re Aboriginal or Torres Strait Islander and don't have the required documents, call our Indigenous Call Centre on 1800 061 548, 9am – 6.30pm ACST or visit your nearest branch.
Tax details
- Foreign tax information. Only applicable if you’re liable to pay tax in another country
- Your Tax File Number (TFN). Providing this isn’t compulsory, however if you don’t provide it or provide a TFN exemption reason, tax may be withheld on the interest earned on the account.
By continuing you agree:
- You have read our Privacy Statement which explains how we collect, use and disclose your personal information, including marketing communications we send to you
- You agree to provide your consents to us
- You will need to also acknowledge your obligations under AML/CTF and disclose if you have any other reporting obligations
- You agree to Financial Service Guide and Credit Guide (PDF 161KB), Internet and Phone Banking Terms and Conditions, Transactions and Savings /Investments Terms and Conditions (PDF 587KB)
- You agree to comply with all applicable Australian and International laws relating to the account(s) including any exchange control laws.
Ready to get started?
- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Pensioner Concession, Commonwealth Seniors Health Card or Health Care card? You may be eligible for a Bank of Melbourne Concession account.
Are both applicants already Bank of Melbourne customers?
What to have handy?
- Your Bank of Melbourne Internet Banking logon details.
Ready to get started?
- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Pensioner Concession, Commonwealth Seniors Health Card or Health Care card? You may be eligible for a Bank of Melbourne Concession account.
Complete your application in branch together
Please make sure you bring:
- Your tax details. We’ll need your Tax File Number (TFN) and if you’re a foreign tax resident, we’ll also need your tax residency details
- Suitable ID. You’ll both need to be verified separately.
You can use our Bank of Melbourne Identification Checklist (PDF 661KB) to work out which documents you’ll need for your situation.
To ensure we’re best prepared to help you, please call the branch first to make an appointment.
If you’re Aboriginal or Torres Strait Islander and don't have the required documents, call our Indigenous Call Centre on 1800 061 548, 9am – 6.30pm ACST or visit your nearest branch.- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Pensioner Concession, Commonwealth Seniors Health Card or Health Care card? You may be eligible for a Bank of Melbourne Concession account.
The Detail
* $40 cashback offer:
To be eligible for this offer, you must:
1. Open a new Bank of Melbourne Complete Freedom account either online or in branch between 1st February 2025 to 30th September 2025 and have a linked Bank of Melbourne Visa Debit Card on the account.
2. Spend a minimum of $160 on eligible transactions (detailed below) within 60 days from the account opening, at Coles or Woolworths supermarkets (excluding subsidiary brands such as Coles Express, Woolworths Metro, service station outlets, and liquor retailers).
3. The offer will commence from the opening date of your Complete Freedom account.
- This offer is available only to customers who open a new Complete Freedom account, either online or in branch. Accounts opened via 3rd Party Brokers are excluded.
- To be considered a new customer, you must not have held a transaction account with the brand of the Complete Freedom account you are opening in the last two years. For example:
- If you currently hold a Bank of Melbourne (BOM) account, you can still open a St.George or BankSA account and be eligible, as long as you haven’t held an account with St.George or BankSA in the last two years.
Eligible Transactions:
- Payments must be contactless, and made using your Visa Debit Card via a mobile wallet only, either through Tap & Pay or online payment (in-store tapping/swiping/inserting of physical cards is not eligible).
- When a mobile wallet is used, the payment option must be set to Visa.
- The minimum total spend of $160 at Coles or Woolworths supermarkets, (excluding subsidiary brands such as Coles Express, Woolworths Metro, service station outlets, and liquor retailers), must be processed to your account within the 60 days from the account opening. Refunds, cancelled purchases, and ineligible transactions (as listed below) are excluded.
Ineligible Transactions:
- EFTPOS cash-out only transactions, purchase of gift cards in a single transaction, third party grocery delivery services (such as Uber), purchases processed through PayPal, Buy Now Pay Later providers, and purchases settled via a linked credit card or Freedom card are ineligible.
- Refunds or cancelled purchases are ineligible spend.
- Joint accounts: Each cardholder’s Visa Debit Card contributes towards the 60 day spending requirement, but only one cashback reward will be issued per joint account. At least one account holder must not have held a Bank of Melbourne transaction account in the last 2 years.
- Account closure: The Complete Freedom account must remain open during the promotion period to be eligible for cashback. If the account is closed, you will forfeit any cashback reward that has not been credited.
Cashback Credit:
- $40 total cashback is available when you meet the $160 eligible spend within 60 days of account opening.
- Cashback will be credited within 60 days of meeting the eligible spend requirement.
- This offer is not available in conjunction with any other offer and can be withdrawn at any time.
- Fees and charges apply. Read the Terms and Conditions (PDF 1MB) (PDF 1MB), including for fees and charges that may apply, before making a decision and consider if it is right for you.
Important Note:
Newly opened Debit Accounts will not require approval. However, card delivery [generally] takes 7 – 10 business days to be mailed to customers.