We understand that we all need help from time to time. At St.George Directshares we support you with every step in your investment journey.
Documents and forms
Frequently Asked Questions
A detailed list of FAQs to answer your trading questions faster.
For all trading and account enquiries
Phone:
1300 133 500 within Australia
+61 2 9221 9365 outside Australia
Monday to Friday, 8am - 8pm (Sydney time)
Email:
Postal Address:
St.George Directshares
GPO Box 5351
SYDNEY NSW 2001
Live Chat: Available to existing customers through the St.George Directshares platform
https://trading.directshares.com.au/
Monday to Friday, 7.30am – 7.00pm (Sydney time)
Privacy
St.George Directshares is proud to bring you the opportunity to trade financial products through our arrangement with CMC Markets Stockbroking Limited, ABN 69 081 002 851, AFSL 246381 (‘CMC Markets Stockbroking’). Under this arrangement, your trading, clearing, settlement and sponsorship arrangements are directly with CMC Markets Stockbroking.
Both organisations take your privacy entitlements seriously. Our respective privacy policies explain the measures we put in place to ensure the confidentiality, accuracy and security of your personal and financial information.
St.George Bank Privacy Statement (PDF 826KB)
CMC Markets Stockbroking Privacy Statement
Please consider both policies carefully and contact us.
Complaints
At St.George Directshares we welcome your feedback and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down.
We have established complaint handling and resolution procedures that aim to deal with complaints in a timely and fair manner. If you have a complaint regarding your Directshares account, please contact us:
Phone:
1300 133 500 within Australia
+61 2 9221 9365 outside Australia
Monday to Friday, 8am - 8pm (Sydney time)
Email:
Postal Address:
St.George Directshares
GPO Box 5351
SYDNEY NSW 2001
If you remain dissatisfied with the outcome, you can refer your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA is an externally managed complaints resolution scheme, of which we are a member. You can contact AFCA at:
Australian Financial Complaints Authority (AFCA)
Mail: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Still not sure where to start?
Find your answers you're looking for with these popular resources
The Detail
Share trading with St.George Directshares is a service provided through CMC Markets Stockbroking Limited, ABN 69 081 002 851, AFSL 246381 (‘CMC Markets Stockbroking’), a member of the CMC Markets group of companies (‘CMC Markets Group’). CMC Markets Stockbroking is a Participant of the ASX Group (‘ASX’), Sydney Stock Exchange (“SSX”) and Cboe Australia Pty Ltd (“Cboe”), a Clearing Participant of ASX Clear Pty Limited and a Settlement Participant of ASX Settlement Pty Limited. The St.George Directshares service is made available to customers of St.George Bank - A Division of Westpac Banking Corporation ABN 33 007 457 141, AFSL and Australian credit licence 233714. Neither St.George Directshares nor CMC Markets Stockbroking are representatives of each other. St.George Directshares is not a related party of CMC Markets Stockbroking, the ASX, SSX or Cboe.
Disclosure documents relating to the St.George Directshares service, including Terms and Conditions, Product Disclosure Documents and/or Financial Services Guide (“FSG”), are available at https://trading.directshares.com.au/forms or by calling us on 1300 133 500.
This website may contain material provided directly by third parties. This information is given in good faith and has been derived from sources believed to be accurate at its issue date. While such material is published with necessary permission, no company in the Westpac Group nor any of their related entities, employees or directors (together, “Westpac”), nor CMC Markets Stockbroking, accepts responsibility for the accuracy or completeness of, or endorses any such material. This website may also contain links to external websites. Westpac does not accept responsibility for, or endorse the content of, such external websites. Except where contrary to law, Westpac intends by this notice to exclude liability for material provided directly by third parties and the content of external websites.
Neither Westpac nor any other company in the Westpac Group nor any of their directors, employees and associates, guarantees the security of this website, gives any warranty of reliability or accuracy nor accepts any responsibility arising in any other way including by reason of negligence for, errors in, or omissions from, the information on this website and does not accept any liability for any loss or damage, however caused, as a result of any person relying on any information on the website or being unable to access this website. This disclaimer is subject to any applicable contrary provisions of the Australian Securities and Investments Commission Act and Competition and Consumer Act.
If a Product Disclosure Statement is available in relation to a particular financial product, you should obtain and consider that Product Disclosure Statement before making any decisions about whether to acquire the financial product.
Any securities or prices used in the examples on this website are for illustrative purposes only and should not be considered as a recommendation to buy, sell, or hold.
International securities trading is through CMC Markets Stockbroking. When trading with CMC Markets Stockbroking, your international securities are held in a custody arrangement between CMC Markets Stockbroking and BNP Paribas SA, a wholly owned subsidiary of the BNP Paribas Group RCS 662 042 449.
Exchange Traded Options (ETOs) trading is a service provided by CMC Markets Stockbroking, the Issuer of ETO products. Your trading in ETOs is directly with CMC Markets Stockbroking. For full details, please download and refer to the ETO Product Disclosure Statement (‘PDS’) and the Target Market Determination (‘TMD’). Alternatively, you can request us to email one to you, by calling our Client Services Team on 1300 133 500 between 8am and 8pm (AEST), Monday to Friday.
Trading Exchange Traded Options (i.e., ETOs, Options) can involve considerable risks. You should only trade Options if you understand the nature of the product (especially your rights and obligations) and the extent of the risks you are exposed to. Before trading in ETO’s, you should carefully assess your experience, investment objectives, financial resources, and other relevant issues and carefully consider the ETO Product Disclosure Statement and the relevant educational booklets regarding Options from the Australian Securities Exchange (ASX) at https://www.asx.com.au
The information on this website does not take into account your objectives, financial situation or needs. For this reason, before acting on the information you should consider whether it is appropriate to you, having regards to your objectives, financial situation and needs and, if necessary, seek appropriate financial advice.
Android™ and Google Play are trademarks of Google Inc.
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
St.George Directshares – a division of Westpac Banking Corporation ABN 33 007 457 141, AFSL and Australian credit licence 233714 and part of the Westpac Group. A financial product acquired through St.George Directshares is not a deposit with, or any liability of Westpac or any other company in the Westpac Group. Investment in a financial product is subject to investment risk, including possible delays in repayment or loss of income and principal invested. Neither Westpac nor any of its related entities stands behind or otherwise guarantees the capital value or investment performance of any financial product acquired through St.George Directshares.
© St.George Bank - a division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.