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Your details
Your accounts
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Transfer and Payments

General enquiries

Need help with your banking? Our virtual assistant Mel is available 24/7 in your Bank of Melbourne App and Internet banking to answer your everyday banking questions. Mel can give you instant support online, so you don't need to call us or visit a branch. To speak directly to a person, use Connect in the Bank of Melbourne App for a faster way to get support.

Find out the latest information on our COVID-19 Customer Support Hub.
 

National Relay Service

National Relay Service 

Bank of Melbourne welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (03) 8536 7889 when asked by the Relay Officer.

Interpreter

Interpreter Services

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 13 22 66.

For information on all our accessible options, go to: https://www.bankofmelbourne.com.au/accessibility

 

Personal banking

13 22 66 - 8am – 8pm Monday to Friday (excluding public holidays)

+61 3 8536 7870 (from overseas)

 

Phone Banking

13 33 22 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

Business banking

13 82 66 - Mon-Fri 8am-6pm

+61 3 8536 7870 (from overseas)

Business Banking Online Helpdesk

13 82 66 - Mon-Fri 8am-8pm

+61 2 9155 7818 (from overseas)

Merchant Services

1300 603 266 - Mon-Fri 8am-6pm

Margin Lending

1300 304 065 8:30am-5:30pm Mon-Fri 

Claim Unclaimed Money

13 22 66 - 8am – 8pm Monday to Friday (EST) (excluding public holidays)

+61 3 8536 7870 (from overseas)                                                               

Home Loans

13 22 66

Automotive Finance

1300 100 266 - Mon-Fri 8.30am-5.30pm (EST)

Advance Funds Management

1800 819 935

8am-8pm Mon-Sat 

Internet & Phone Banking Helpdesk

13 22 66 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

Report a lost or stolen credit card

1800 772 266 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

or via Internet Banking

Bank of Melbourne Assist - a service for those facing financial hardship

1800 600 266 - Mon-Fri 8:30am-7:30pm, Sat 9:30am-6:00pm            

Are you a financial counsellor acting on behalf of a customer?

1800 600 266  option 2 - Mon-Fri 9:00am–5:00pm

Customer Feedback

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 22 66

Secure Feedback Form

Branches/ATM

Find a branch or ATM

Postal address

Bank of Melbourne

Locked Bag 20037

Melbourne VIC 3001

Subpoena

Subpoenas relating to Bank of Melbourne should be served on our registered office and addressed to:

The Proper Officer
Bank of Melbourne – A division of Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.