User Administration

How do I add a new user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Click Add new user
5. Enter First name
6. Enter Last name
7. Select Date of birth
8. Enter Email
9. Enter Security question to be used by the Bank in future identification processes
10. Enter Security answer
11. Change Access time if required
12. Select a Role
13. Enter an Authorisation limit if the user will be authorising payments
14. Click Add user
15. The new users User ID and Password is displayed
How do I reset a password for a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose password you need to reset
5. Click Reset password
6. New password is displayed
How do I remove a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose account access you need to remove
5. Click Delete to remove the user
How do I suspend a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose account access you need to suspend
5. Click Suspend to temporarily prevent the user from logging into Business Banking Online
6. Click Unsuspend to restore logon access at a later stage
How do I update the access role for a user?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose access Role you want to update
5. Select a Role
6. Click Save changes
How do I provide a user access to an account?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose account access you want to update
5. Click Access
6. Account access list is displayed
7. Click Add
8. Select Access level
9. Tick the account(s) you want to give access to
10. Click Update access
How do I change a user’s access time?
1. Select Admin
2. Select Company admin
3. Select Users
4. Select the user whose access time you want to update
5. Select an Access time
6. Click Save changes