Security

Yes. Mobile Banking has the same security and authentication procedures as regular Internet Banking. You can bank at your convenience and be confident that your personal information is being protected. Read more about Mobile Banking security.

In the unlikely event that an unauthorised transaction does occur (and it is clear you have not contributed to the losses*) Bank of Melbourne will refund the full amount. *Subject to the account’s terms and conditions. Read more about our commitment to you.

Secure Code is a free service that sends a unique code to your mobile phone or nominated landline telephone to authenticate certain types of transactions.

When you perform a transaction that requires a Secure Code, a Bank of Melbourne Secure icon will appear on your screen with instructions on how to receive your Secure Code. At this time, you simply select your preferred delivery method (an SMS to your mobile phone or a voice call to your landline telephone) and you will receive the Secure Code within seconds. Enter the Secure Code into the ‘Secure Code’ field to validate your transfer or request. Upon authentication, a confirmation message will be displayed on your screen. If you don’t receive your Secure Code, please check the phone numbers listed on the ‘My Information’ screen to ensure your details are current. If you need assistance, please contact an Internet Banking specialist on 1300 555 203.

The Secure Code service is a security feature provided to you free of charge. We will not charge you for the phone call or SMS. Some mobile phone network providers may charge a fee when you are overseas and using global roaming.

Yes, the Secure Code will be valid for approximately three minutes and will apply only to the transaction for which it was generated. When the Secure Code expires, you may request another Secure Code.

Yes, a Secure Code can be sent to your Australian mobile phone number wherever you are, if you have global roaming activated on your mobile phone. If you live outside Australia and do not have an Australian phone number, please contact an Internet Banking specialist on 1300 555 203 for assistance.