Phone Banking FAQs

To register for Phone Banking call 13 22 66, 24 hours, 7 days.

Remember: Once you're registered for Internet Banking, you're also registered for Phone Banking.

Accessing Phone Banking is simple:

1. Call 13 22 66
2. Enter your card or access number then press # (use your registered ATM, VISA Debit, credit card or Phone/Internet access card number)
3. Enter your Phone/Internet security number then press #
4. Follow the simple voice prompts that guide you all the way.

With all our stringent security measures on Phone Banking and Internet Banking, you can rest assured that your banking is safe and secure. In the unlikely event that an unauthorised transaction does occur (and it's clear you have not contributed to the losses from the transaction) Bank of Melbourne will refund the full amount of the losses. It's no wonder that thousands of people are already enjoying the security and simplicity of Phone and Internet Banking with Bank of Melbourne.

Yes. You can access Phone Banking from any touch-tone or mobile phone. So now, whether you're at home or on the go, you'll always be able to keep track of your money.

Yes, you can access Phone Banking from overseas. Simply dial +61 3 8536 7870 and you'll be on your way.

Don’t panic! If you forget your security number simply call 13 22 66, 24 hours, 7 days. One of our friendly consultants will help you arrange another one.

Yes. You can change your security number at any time simply by accessing Phone Banking and choosing option 4 and then option 1. In fact, for increased security we recommend you update your security number regularly.

There are some rules to protect you when selecting your security number:

1. Easy to remember numbers such as 1111 or 1234 cannot be selected
2. Don't use your date of birth or other easily known personal information
3. It's recommended that your phone and Internet Banking security number be different from any of your ATM/EFTPOS PINs.

Whether you're calling locally, from interstate or from a mobile phone, the most you'll pay is the current local call cost.

Calling from overseas will incur normal overseas rates and charges.

All Phone Banking enquiries are free. With certain accounts transactions are fee free. Special services may incur a minimal fee. All Phone Banking fees are less than their Branch equivalents. So by using Bank of Melbourne Phone Banking you'll save yourself money.

We have transaction limits in place for Phone Banking and Internet Banking payments. These limits give our customers greater security, and consistency. So you know that regardless of how you choose to do business with us, either over the phone or via the internet, your options are the same. Here are our transaction limits: