Paying bills

BPAY^® is a national electronic bill payment service, jointly developed by Australia's leading financial institutions. If your bill displays the BPAY^® logo, you can use BPAY^® to pay it through Bank of Melbourne Internet or Phone Banking.

There is no set-up required. Once you are registered for Internet Banking, BPAY^® is ready to use. Simply check that the BPAY^® logo is displayed on your bill, note the Biller Code, Customer Reference Number and amount you need to pay, and then follow the step-by-step instructions provided.

To make things easier, Internet Banking can remember each biller you pay and store your favourite billers. Using Internet Banking, you can pay your bills straightaway or schedule for them to be paid later. You can even set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance. You’ll get a receipt each time you make a payment..

Add a BPAY^® biller using the Biller Code and Customer Reference Number (CRN).

The Customer Reference Number (CRN) and Payer Name identify you and the bill you’re paying to the biller.

You must enter the CRN to process the payment. Payer Name is not a mandatory field, but any information you choose to enter in will be sent to the biller..

The Biller Code and Customer Reference Number (CRN) are located next to the BPAY logo on your bill.

Yes. You can schedule a payment up to 24 months in advance. You can also set up regular payments daily, weekly, fortnightly or monthly for up to 24 months in advance.

A number of billers do not accept payment from credit card accounts. However, this varies and is at the discretion of the biller providing the bill.

To find the payment options offered by a specific biller, visit the BPAY website and type in the biller name. Some billers may charge a surcharge for payments made from a credit card account. Again, this is at the discretion of the biller, and the surcharge is usually added to the next bill.

No. BPAY^® is free to use via Internet Banking

No. You don't have to delete and recreate the biller each time you want to make a payment. If you have a Customer Reference Number (CRN) that changes with each bill issued, you can still save the BPAY^® biller to your favourites. The next time you make a payment to that particular biller, you’ll be able to enter in the new CRN

BPAY^® View allows you to receive and view your bills through the secure environment of Internet Banking. You can do away with paper bills and efficiently manage your bills online. With BPAY^® View you can view, pay and track payments at any time. To get started, register for the bills you wish to receive electronically via Internet Banking.

You can BPAY^® a cumulative daily limit of $100,000 to BPAY billers. However, a $15,000 maximum daily limit applies to certain billers. Also, each biller sets individual minimum and maximum transaction limits, which may be higher or lower than the limits we impose.

First, check that you’ve entered the required details exactly as they appear on your paper bill. For information on why a biller has denied your registration request, you will need to follow up directly with the biller.

No. BPAY^® View is free to use via Internet Banking.

You can view all of your Biller Accounts separately from your own accounts. To view a list of your Billers select ‘BPAY^® billers’ located in the ‘Transfers, Payments & BPAY’ menu of Internet Banking.

To delete a ‘BPAY biller’ , simply visit the ‘Transfer, payments & BPAY’ menu. On the right hand side, under the heading ‘Manage my’ , select ‘BPAY billers’. This will display a list of all your saved billers. Select the BPAY biller name that you wish to delete and click ‘Delete’ on the top right hand corner & confirm.