Merchant forms
Need to update your address on your merchant facility, or update your account details? Download our merchant forms to manage your merchant facility.
Call Merchant Helpdesk 24 hours, 7 days a week 1300 603 266
| Request form | Use this form to: |
|---|---|
| Change your address | Change your company’s trading or mailing address. Important: If the change is due to a change in ownership, a new merchant facility must be established. Please call Merchant Business Solutions sales on 1300 603 266 (between 8am to 6pm, Monday to Friday (excluding public holidays). |
| Change your authorised contacts | Add or remove an authorised contact from your merchant facility. |
| Merchant closure request form | Request closure of your merchant facility or terminal(s). |
| Direct debit or settlement account | Request to change your billing or settlement account. Important: In some instances, it is a requirement that your account settles into a Bank of Melbourne bank account. If your facility falls into this category, you will not be able to change your settlement account. |
| Mail and Telephone Order Facility (MOTO) | Request approval to enable Mail and Telephone Order (MOTO) on your merchant facility. |
Send us your completed form by email to merchantdocuments@bankofmelbourne.com.au
Once we receive your form, we’ll complete your request within 4 business days.